Helpline Update – Autumn term 2017

Governors Wales’ confidential helpline provides independent advice, support and guidance on any issue concerning school governance. However complex or straightforward your query may be – we are here to help you fulfil your role effectively and efficiently. Examples of areas in which we can help:

  • Disciplinary / Complaints procedures
  • Appointment of Headteacher
  • Meetings and minutes
  • Committees
  • Elections

and many more …

The most frequent topics on which advice has been sought during Autumn 2017 are:

  • Complaints procedures
  • Election / appointment of parent governors
  • Procedures for meetings / minutes
  • Election of chair / vice-chair
  • Disqualification
  • Disciplinary procedures

We receive many calls on the helpline regarding complaints procedures in schools; how to deal with a complaint, timescales, complaints about governors etc. We have produced a bank of FAQs to help you with this process via “the following link”/faqs/complaints-procedures/

If you have received a complaint and unsure of how to deal with it, call our confidential Helpline (0845 60 20 100) for some advice. Too busy in work? Don’t panic… try our ‘out-of-office’ helpline and call at a time that suits you!

The helpline is available from 9.00am to 8.00pm during weekdays. All calls to the helpline are charged at local rate and a bilingual service is available.