Helpline

Helpline Number: 029 2054 1568

Governors Wales’ confidential helpline provides independent advice and support on any issue concerning school governance in Wales, ranging from legal responsibilities, meetings and committee procedures to target setting and many more.

The helpline is available from 9.00am to 8.00pm during weekdays excluding Public and Bank Holidays. All calls to the helpline are local rate and a bilingual service is available. The helpline is operated by an expert team of helpline staff and governor volunteers who are supported, when necessary, by independent legal advisers retained on Governors Wales’ behalf. Ongoing support and training via regular meetings is provided to all who assist with the helpline.

You might like to email your query on school governance to

Helpline News

The most frequent issues on which advice was sought during Spring 2017 related to:

  • Complaints procedures
  • Appointment of headteacher / deputy headteacher
  • Procedures for meetings / minutes
  • Committees / terms of reference
  • Training
  • Declaring an interest / withdrawing from meetings
  • Disciplinary procedures

If you have used the helpline service before either by telephoning or contacting us via email, we would be grateful if you could spare a few minutes to complete the online survey. Click here to take survey

Helpline and Website News for 2015-2016